Andorra’s digital transformation: progress, challenges and the country’s new administrative model

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Digital transformation in Andorra: much more than online procedures

Andorra is undergoing a nationwide digital transformation. This is a structural challenge aimed at modernising the Administration, reducing unnecessary procedures, and improving the relationship between citizens, businesses and public institutions.

It is not just about digitising forms or enabling online submissions. The real challenge lies in rethinking entire processes to make them more agile, more secure and more efficient.

In this context, ELYSIUM — as a member of the College of Economists of Andorra (COEA) and the Association of Managers — actively participates in the working sessions organised by the Government of Andorra, represented by the Minister of Public Function and Digital Transformation, Marc Rosell.

These meetings have a clear purpose: incorporating the perspective of professionals who deal with the Administration daily, and contributing to the creation of a more modern, efficient and service-oriented model.

A fragmented administrative system: the starting point

Unlike other countries, Andorra does not have a single integrated public platform. Each institution — CASS, the Department of Taxes and Borders, the Department of Immigration, the Government, the Comuns, etc. — operates with its own portals, criteria and procedures.

Over time, this fragmentation has caused:

• a high documentary burden
• duplication of procedures
• a multiplicity of documentary and digital processes
• administrative bottlenecks
• difficulties for professionals working across institutions (managers, advisers, consultants)

The purpose of the digital transformation is precisely to address this reality: simplify, unify and streamline.

➤ To better understand the regulatory and economic context of the country, you may be interested in the article Andorra’s international evolution: from tradition to a global economy

A strategy with a dual objective

The meetings held — including those on 4 and 20 November 2025 — have made it possible to deepen two major objectives of the Government:

• relieving the operational workload of public bodies and reducing the dependence on manual tasks
• speeding up procedures and improving user experience, for both citizens and professionals

A third goal has also been highlighted: reducing the Administration’s response times.

In recent months, concrete progress has already been made, such as the reduction and integration of several procedures, with the aim of simplifying processes that were previously complex, redundant or unclear for users.

An active dialogue with the professional sector

ELYSIUM has participated in all sessions as part of the professional bodies invited by the Government:

• the COEA
• the Association of Managers of Andorra

If you wish to learn about the professional colleges that exist in Andorra, you can consult the article Professional bodies in Andorra: who they are and what they do.

This collaborative space has allowed the sharing of real-life situations faced daily by professionals, and the proposal of practical solutions to improve the functioning of the system.

It is worth highlighting the attitude of Minister Marc Rosell, who has shown openness, collaboration and receptiveness to the contributions made by professionals and intermediaries who work closely with administrative procedures.

Immigration: the most operationally pressured department

One of the areas addressed with particular attention has been the Department of Immigration, identified as one of the most strained departments of the Administration.

Recurring issues have been raised:

• tight deadlines, often difficult to meet
• documentary duplications and excessive queues
• lack of available appointments, and inability to obtain them within reasonable timeframes
• lack of integration between systems
• structural overload resulting from the volume of applications

The Government has acknowledged the need to optimise processes and incorporate tools that allow for more efficient, homogeneous and predictable management, especially at a time when the country continues to attract new residents and business projects.

➤ If you are considering relocating to Andorra, you can explore the general framework in the article Living and working in Andorra: what you need to know before moving

If you wish to understand all the procedures handled by this department, you can consult the article Types of residence in Andorra: all administrative modalities

🔐 The future of MIL: from an obsolete system to stronger authentication

One of the central points of the meeting held on 20 November was the transition from MIL (username-and-password identification) — still used in several governmental procedures — towards more modern and secure authentication systems.

Originally, MIL was intended to disappear almost immediately. Given the potential impact on managers, advisers and citizens, the Government opted to:

• temporarily extend its use,
• and phase its replacement to ensure an orderly transition.

Still, the system is destined to disappear: it does not include two-factor authentication and does not meet current security standards required in today’s administrative and digital environment.

This phased transition seeks to ensure continuity, avoid system blockages during the digitalisation process, and increase the overall security level of all procedures. The future lies in digital certificates.

A transformation process with a long-term vision

At ELYSIUM, we believe that digitalisation is not just an internal improvement of the Administration. It is also a key element for strengthening Andorra’s competitiveness and making life easier for:

• entrepreneurs
• professionals
• new residents
• public institutions

A more integrated, predictable and transparent administrative system is essential for any project — personal, professional or entrepreneurial — to develop with less uncertainty and greater legal certainty.

Participating in these working groups allows us to contribute a highly concrete perspective: that of professionals who accompany clients in real processes, before real administrations, with deadlines and decisions that have tangible economic and personal consequences.

This puts us in a privileged position to identify bottlenecks, propose improvements and detect opportunities for simplification.

ELYSIUM’s commitment to Andorra’s modernisation

At ELYSIUM, we believe in a model of country grounded in administrative quality and a stable, comparable and competitive framework. Being part of this process allows us to:

• channel the concerns and challenges we observe in our clients
• represent the voice of the professional sector
• and contribute to a digital transformation that benefits the entire community

We will continue to participate actively in upcoming working sessions, bringing an approach that is:

• rigorous in content
• constructive in its proposals
• focused on tangible results for citizens, companies and institutions

📞How ELYSIUM can assist you?

If you have a project in Andorra — or already operate in the country — and want to ensure that your procedures, structures and decisions align with this new digital and regulatory environment, we can support you with expertise and discretion.

Depending on your needs, a manager, adviser or consultant may be the best partner for your professional project. If you are unsure about the differences between these roles, you can consult the article Differences Between Managers, Advisors, and Consultants: Which one do you need for your business?

We offer a wide range of services, from accounting — provided by AEREUS — to advisory and integrated consulting services. You can explain your case to us through the contact form on our website, or book a confidential meeting if you prefer.

Last updated: December 2025